Return & Refund Policy

We appreciate your patronage at Knockout Firewood and strive to ensure your complete satisfaction with your purchases. In the event that you are dissatisfied, we are committed to assisting you.  

Returns: 

Due to the nature of the product, you have a 12-hour window from the date of receipt to return the unused, unweathered product in its original packaging. Please note that leaving the product outside uncovered voids the request for a return, exchange, or refund. A valid receipt or proof of purchase is required for all returns. 

 Refunds: 

Upon inspection of the returned product, we will promptly notify you of the status of your refund. If approved, the refund will be initiated to your original method of payment. Please note that only the price of the product will be refunded. The timeline for receiving the credit is subject to your card issuer's policies. 

 Exchanges: 

 Please be advised that we are unable to accept exchanges for firewood products.

 Delivery/Shipping: 

Delivery/shipping costs are non-refundable.  

Contact Us: If you have any inquiries regarding the return process, please do not hesitate to contact us at contact@knockoutservices.info. 

 The terms of this Return & Refund Policy are non-negotiable. 

This Return & Refund Policy shall apply to all orders for firewood by and between Knockout Services, LLC d/b/a Knockout Firewood (“Knockout, we”) and the customer placing the order in connection with which this Return & Refund Policy is accepted by the (“Customer, you”).  

 This Return & Refund Policy was last updated on January 1, 2024.